Accounts and roles
Accounts and roles is designed around your users, operational rules and measurable business objectives.
Enterprise Solutions
Customer & Dealer Portals
Offer customers and dealers a seamless self-service experience
Secure self-service access to orders, pricing, requests and documents.
Customer
Orders
Dealer
Pricing
Self-service ordering
Dealer-specific pricing
Document and invoice access
ERP synchronization
Service overview
What is Customer & Dealer Portals?
Secure self-service access to orders, pricing, requests and documents.
We examine users, roles, data and integrations before defining a maintainable solution. The result is designed for everyday operations rather than a generic feature checklist.
Security, performance, accessibility and scalability are considered from the beginning so the product can evolve safely as your organization grows.
- Reduce manual work and avoidable errors
- Create one reliable source of operational data
- Improve visibility and accountability
Scope
What we build
Custom pricing
Custom pricing is designed around your users, operational rules and measurable business objectives.
Orders
Orders is designed around your users, operational rules and measurable business objectives.
Support requests
Support requests is designed around your users, operational rules and measurable business objectives.
Documents
Documents is designed around your users, operational rules and measurable business objectives.
ERP and CRM integration
ERP and CRM integration is designed around your users, operational rules and measurable business objectives.
Delivery model
How we work
- 01
Segment definition
We define customer, dealer, and sub-user roles.
- 02
Catalog and pricing
We configure visible products and pricing rules.
- 03
Portal development
We code order, request, and document screens.
- 04
ERP connection
We set up inventory, pricing, and order sync.
- 05
Pilot dealer
We live-test with selected users.
- 06
General opening
We launch with training materials and a support channel.
System architecture
Example system architecture
We design a controlled stack from user interfaces through API, backend and data layers, with CRM, ERP, payments and third-party services connected where they belong.
ERP
CRM
E-invoice
Portal interface
Account and role management
Pricing engine
Order service
Document repository
Logistics
Email notifications
ERP
CRM
E-invoice
Capabilities
Technologies we use
- Next.js
- TypeScript
- PostgreSQL
- RBAC
- REST API
- Authentication
- Cloud
- React
- Node.js
Our approach
Why Pars Medya?
Pars Medya combines business analysis, product design and software engineering in one accountable team. We communicate clearly, avoid unnecessary complexity and build maintainable systems that can grow with your organization and international ambitions.
24/7 self-service
Customers and dealers can transact outside business hours.
Custom price visibility
Each company sees only its contracted prices.
Lower operational load
Order traffic by phone and email decreases.
Consistent data
Portal orders stay synchronized with ERP.
Document hub
Invoices, contracts, and catalogs download from one place.
Outcomes
What this delivers for your business
Faster ordering
Dealers and customers create approved orders from the cart.
Transparent status tracking
Order and request status is visible in the portal.
Accurate pricing
Discount and limit rules apply automatically.
Reduced support burden
Common document and status requests move to self-service.
Integrated customer record
CRM history enriches with portal transactions.
Scalable dealer network
New dealers are onboarded through a standard flow.
Use cases
Where this service fits
Growing organizations
Teams replacing spreadsheets and disconnected tools with managed workflows.
Multi-team operations
Processes requiring shared data, approvals and clear responsibilities.
Digital products
Customer-facing services that need secure and scalable technology.
FAQ
Questions teams usually ask
How long does a customer & dealer portals project take?+
Timing depends on scope, roles, integrations and migration needs. After discovery we provide a realistic phased plan.
Can the solution integrate with our existing systems?+
Yes. We assess available APIs and secure data-transfer options before defining the integration approach.
Do you provide support after launch?+
Yes. Monitoring, maintenance and further development can continue under an agreed support model.
How do you approach security?+
We apply least-privilege access, validation, auditability and secure delivery practices according to the project’s risk profile.
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Connect sales, purchasing, stock, warehouse and operations through shared data.
Learn moreDevelop your customer and dealer portal
Share your self-service order, pricing, and document needs—we will design an ERP-integrated portal.